Process overnight orders

Check Shopify/WooCommerce for new orders

Update inventory

Sync stock levels across all channels

Check WhatsApp for customer queries

Respond within 30 minutes

Review returns and refunds

Process pending return requests

Check courier dashboards

Review shipments in transit

Verify pending payments

Confirm COD remittances received

Process morning orders

Pick and pack orders received since AM check

Confirm COD orders

Verify COD orders via WhatsApp/call

Dispatch same-day orders

Hand over to courier before pickup cut-off

Respond to customer queries

Clear all pending messages

Update tracking info

Share AWB numbers with customers

Check NDR queue

Action on any non-delivery reports

Ensure all same-day orders dispatched

No pending shipments left

Queue next-day orders

Prepare pick list for tomorrow

Reconcile inventory

Physical count vs system count

Review error log

Note any mistakes and root causes

Check delivery confirmations

Verify orders marked delivered

Update dashboard

Log daily metrics and KPIs