08 — Operations
<15 min
Pick-to-Pack
Per order target
50%
Error Reduction
With organized station
₹20-40
Packaging Cost
Per order average
<0.5%
Wrong Item Rate
Target error rate
Incoming Orders
Printed order slips arrive here
Sort by priority (prepaid first)
Place in designated inbox tray
Mark urgent/same-day orders
Pick from Inventory
Locate product by SKU
Verify product matches order
Check for defects or damage
Place in pick bin with order slip
Pack and Quality Check
Wrap product in bubble wrap/tissue
Add insert card and thank-you note
Seal package securely
QC: shake test — nothing should rattle
Label and Hand Over
Print shipping label (AWB)
Stick label flat on package
Weigh to verify correct slab
Place in courier dispatch stack
| Item | Cost (₹) | Order From | Notes |
|---|---|---|---|
| Poly Mailer (S/M/L) | ₹3-8 | IndiaMart/Local | 3 sizes cover most products |
| Bubble Wrap (1m roll) | ₹2-5 | Local supplier | For fragile items only |
| Corrugated Box | ₹8-25 | IndiaMart | Premium orders only |
| Tissue Paper | ₹1-2 | Local supplier | Brand touch, fold neatly |
| Thank-You Card | ₹1-3 | Printo/Vistaprint | Include review request |
| Shipping Label | ₹0.5-1 | Thermal printer | Use thermal for speed |
| Sticker/Seal | ₹0.5-2 | Local printer | Branded seal for unboxing |
| Filler (crinkle paper) | ₹2-4 | Local supplier | For corrugated boxes |