₹1 Lakh Store
⌘K
GETTING STARTED
FIND — Get an Idea
VALIDATE — Hit PMF (Phase 3)
UNIT ECONOMICS — First (Phase 4)
SCALE — Build to ₹1L/mo
    • Daily Ops Checklist
    • Order Processing SOP
    • Packing Station Setup
    • Dispatch Cut-Off Schedule
    • Reverse Logistics Flow
    • NDR Handling Playbook
    • Outsourcing Decision Matrix
    • Hiring First Team Member
    • Tools & Tech Stack
    • KPI Dashboard Setup
AI & AUTOMATION
ANALYTICS & DATA
FINANCE
TOOLS & CALCULATORS
RESOURCES
  1. SCALE — Build to ₹1L/mo
  3. Order Processing SOP

08 — Operations

Order Processing SOP

Every order follows the same 6-step flow. Consistency = fewer errors = happier customers = more repeat orders.
6 Processing Steps<15 min Per Order<1% Error Rate100% Same-Day SLA

6

Processing Steps

Standard SOP flow

<15 min

Per Order

Pick to dispatch

<1%

Error Rate

Target across all orders

100%

Same-Day SLA

Orders before cut-off

Order Processing Flow

1

Order Received

New order notification on Shopify/WhatsApp

2

Verify + Risk Check

Confirm COD, check for fraud, verify address

3

Pick Items

Locate product, match SKU to order

4

Pack + QC

Pack securely, quality check, add inserts

5

Label + Courier

Print label, assign courier, generate AWB

6

Dispatch + Track

Hand over to courier, share tracking with customer

COD Order Verification Script

Order TypeVerificationPriority
New COD CustomerWhatsApp/call to confirm order + addressHigh
Repeat COD CustomerWhatsApp message to confirmMedium
COD Order > ₹1,500Phone call + address verificationHigh
COD High-RTO Pin CodeConfirm + offer prepaid discountCritical
Prepaid OrderAuto-process, send confirmationLow
Suspicious/Fraud OrderHold, verify via call, cancel if neededCritical

Error Rate Targets

Error TypeTargetAction if Exceeded
Wrong Item Sent<0.5%Double-check SKU at pick stage
Missing Items<0.5%Use pick list, count before sealing
Damaged in Transit<0.2%Upgrade packaging, add bubble wrap
Wrong Address<0.1%Verify address on every COD order
Late Dispatch<2%Implement same-day dispatch SLA
Order Processing — Must Do