10 — Marketing
25-40%
Open Rate
Target for Indian D2C
2-5%
Click-Through Rate
Average for product emails
₹0.10
Cost Per Email
Near-zero marginal cost
20%
Revenue from Email
For matured email programs
| Sequence | Trigger | Emails | Expected Revenue |
|---|---|---|---|
| Welcome | New subscriber | 5 emails over 7 days | 10-15% of email revenue |
| Abandoned Cart | Cart abandonment | 3 emails (1hr, 24hr, 72hr) | 30-50% of email revenue |
| Post-Purchase | Order delivered | 3 emails over 14 days | 15-25% of email revenue |
| Win-Back | 60+ days inactive | 3 emails over 7 days | 5-10% of email revenue |
| Reorder | Based on product cycle | 1 email at reorder window | 10-15% of email revenue |
Email 1: Welcome + 10-15% discount code
Email 2: Brand story — why you exist
Email 3: Best-sellers showcase
Email 4: Customer review + social proof
Email 5: Last chance for discount code
Email 1 (1hr): "You left something behind"
Email 2 (24hr): Product image + free shipping offer
Email 3 (72hr): Final reminder + 5% extra off
Tip: Send via WhatsApp too for 3x recovery
Email 1: Thank you + delivery tracking
Email 2 (Day 7): How to use + tips
Email 3 (Day 14): Review request + referral offer
Tip: Cross-sell complementary products